At Ayjless, your satisfaction means everything to us. If something isn’t right, we’ll do our best to make it right.

Order Changes & Cancellations

• Cancel window: You can cancel or change an order until it ships.
• Paid orders: If you’ve already paid and need to cancel or edit, please contact us within 12 hours of placing the order.
• After packing/shipping begins: Once fulfillment is underway, we’re unable to cancel.

Returns & Refunds

• Damaged or defective on arrival: We offer a 100% money-back guarantee for items that arrive damaged or defective. Contact us and we’ll provide a return address and arrange either a replacement or refund—your choice.
• Not satisfied? Reach out to our support team and we’ll do our best to help.
• Return shipping: Unless otherwise stated, customers are responsible for return shipping costs.

When Refunds Are Not Issued

We do not issue refunds if:

• The order fails to arrive due to factors within your control (e.g., an incorrect or incomplete shipping address provided at checkout).

Late / Missing Orders — Refund Request Window

If your order hasn’t arrived after the guaranteed delivery period (45 days), you have 15 days from that date to request a refund.

To submit a request, please use our Contact Us page.

📧 Contact: ayjless@gmail.com